Upon signing up for solidservices.ro's services, you agree to fully comply with solidservices.ro's Terms of Use. This is to ensure quality service for our customers and helps maintain a friendly and secure environment for everyone. Failure to comply with these terms may result in termination of your account with no refund at our sole discretion.

Refund Policy
Due to the nature of the business we usually don't offer refunds, but we do offer refunds in some cases you can always email to support@solidservices.ro for it

Service Cancellation Policy
If at any point of time you plan to cancel your service, you should inform solidservices.ro 24 hours before the date when you want to cancel it, you can inform by submitting a ticket for the billing department at https://secure.solidservices.ro/ if you don't inform about it you will be liable to pay for the next billing cycle. If dues are not paid we reserve the right to suspend or terminate your account and also reserve the right to even suspend/freeze/takeover your domain to recover the funds.

Illegal Use
solidservices.ro servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, pyramid/ponzi sites, Warez sites, MP3, Scam networks, sharing credit card information, bank information, paypal or other similar financial account information, etc.. If any of these activities are ever found in your account it will be terminated without any refunds and you might be liable to civil or criminal penalties.

Adult Content
Adult-oriented sites, pornography and sex-related merchandising are allowed only on our web hosting servers, you are not allowed to host any adult content on our shell hosting servers. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites. Child Pornography is strictly prohibited.

Security
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resources
Any web site or process that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. solidservices.ro shall be the sole arbiter of what is considered to be a high server usage level. Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Unlimited/Unmetered Web Hosting
It cannot be used for file storage or backups, it is just for personal/corporate web hosting, you cannot serve host a file serving site or torrent tracker. If we ever find that unmetered/unlimited web hosting is being misused/abused it will be suspended and/or terminated with/without notice. Free domain that we offer with unmetered web hosting it cannot be transferred atleast for the period of 6 months and if the money back guarantee is used, but if you availed the free domain offer with web hosting then you will get refund after deducting the cost of the domain which is 10$.

IRC
IRC is allowed on our irc/shell servers.
solidservices.ro does not allow IRC or IRC bots to be operated on our web hosting servers.
Changing username/ident on shell servers for irc is 5$ per username change.
Changing custom vhost on shell servers for irc is 2$ per custom vhost change.
We have the policy of 1 irc connection = 1 back ground process. (Non-IRCD Process)
Ident spoofing is not allowed if ever found your account will be terminated without refund.
Juping nicks on irc is not allowed, if ever found your account will be terminated without refund. solidservices.ro Reserves the right to terminate any account for any or no reason. Using abusive language with any of the solidservices.ro staff or in the solidservices.ro support channel is not tolerated and it will result into immediate account termination without refund.

UCE (Unsolicited Commerce Email) - SPAM
Spamming, the sending of unsolicited mass email from or through a solidservices.ro server or using an email address that is maintained on a solidservices.ro machine is STRICTLY prohibited. solidservices.ro will be the sole arbiter as to what constitutes a violation of this provision. Customers are also in violation of this provision if they engage in spamming using the service of another ISP or IPP, but channel activities through a solidservices.ro server as a mail drop for responses. Violators will be assessed a minimum fine of $500 and will face immediate suspension or account termination Even mass mailing is strictly prohibited.

Server Abuse
Any attempts to undermine or cause harm to a solidservices.ro server or customer are strictly prohibited.
Inviting/Spamming on IRC is also not tolerated, if found your account shall be terminated with no refunds.
Going against the AUP of any IRC server/network using our server is also considered as abuse and if ever found your account shall be terminated with no refunds.
HTTP and/or SOCKS Proxies are not allowed on any of the IRC/UNIX/IRCD Shells, please ask sales@solidservices.ro for special package for proxies.

Service Availability
We try maintain a 99.9% uptime, but solidservices.ro offers no guarantee for uptime due to the nature of the business.
We shall have the right to suspend the Services at any time and for any reason without notice, but if such suspension lasts or is to last for more than 30 days you will be notified of the reason.
The Services provided to you here under and your account with us cannot be transferred or used by anyone other than you. No more than one login session under any one account may be used at any time by you. User programs may be run only during login sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
solidservices.ro reserves the right to change/modify their services at any time without notice.

Sub-Accounts and Reseller Accounts
Multi-Domain and Reseller accounts are for all legal purposes synonymous. A reseller may create sub-accounts within his/her own domain space, and sub-lease this space. The reseller account becomes the parent account to the sub-account.
It is the responsibility of the reseller to supply technical support to their own clients. solidservices.ro and it's agents, will not supply technical support to the clients of our resellers without prior arrangements.
A reseller must take full responsibility for their own payments to solidservices.ro regardless of their payment arrangements with their own clients.
All users on solidservices.ro servers are required to follow the rules in this Terms of Service. A reseller may, impose more restrictive rules on their own clients, but not less restrictive.

Legal
solidservices.ro expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate solidservices.ro policy. Finally, solidservices.ro wishes to emphasize that in signing the service agreement, subscribers indemnify solidservices.ro for any violation of the service agreement, law, or solidservices.ro policy, that results in loss to solidservices.ro or the bringing of any claim against solidservices.ro by any third-party. This means that if solidservices.ro is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against solidservices.ro , plus costs and reasonable attorneys' fees.
Clients are not allowed to file a chargeback with your bank or any kind of dispute with paypal, if there is any such issue, all your accounts will be terminated immediately with all the data deleted without any prior notice and even legal actions might be taken for doing fraud.
All Legal issues subject to Surat's Jurisdiction. (Gujarat, India)


Actions Taken by solidservices.ro
The failure by a customer to meet or follow any of the above Terms of Use is grounds for account deactivation. solidservices.ro will be the sole arbiter as to what constitutes a violation of the Terms of Use. solidservices.ro reserves the right to remove any account without prior notice.
When solidservices.ro becomes aware of an alleged violation of its Terms of Use, solidservices.ro will initiate an investigation. During the investigation, solidservices.ro may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, solidservices.ro may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, solidservices.ro will notify the appropriate law enforcement authorities of such violation.
solidservices.ro does not issue credits for outages incurred through service disablement resulting from Terms of Use violations.

Modification
solidservices.ro reserves the right to add, delete, or modify any provision of its Terms of Use at any time without notice.